At Giftify254, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward refund and return policy to ensure your peace of mind.

Eligibility

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Customized or personalized items are not eligible for return unless they arrive damaged or defective.

Initiating a Return

• To initiate a return, please contact our customer service team within [number of days] days of receiving your order to request a return authorization.
• Please provide your order number and a brief explanation of the reason for the return.
• Once your return request is approved, we will provide you with instructions on how to return your item.

Return Shipping

• You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., damaged or defective items).
• We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.